1. Introduction
Iventure is committed to protecting your personal information and respecting your privacy. This policy explains what we collect, why we collect it, how we use it, and what choices you have regarding your personal data.
By using our website or submitting a booking request, you agree to the collection and use of information in line with this policy. We encourage you to read it in full before sending any personal data to us.
2. Information we collect
We collect personal information that you voluntarily provide when making a booking or enquiry. This may include:
- Full name and contact details, including email address and phone number
- Nationality and passport or identification details where operationally required
- Dietary requirements and relevant medical information
- Accommodation details and pickup location
- Number and ages of guests in your party
- Payment information processed securely through third-party providers
- Communications sent to us via email, WhatsApp, or booking forms
We may also collect non-personal technical data such as browser type, device information, and page visit data through standard analytics and hosting tools.
3. How we use information
We use the personal information we collect to:
- Process, confirm, and manage booking requests and reservations
- Communicate timing, logistics, receipts, and pre-tour details
- Accommodate special requirements such as dietary or access needs
- Respond to enquiries and provide customer support
- Improve our services, website, and guest experience
- Comply with legal and regulatory obligations
We do not use your personal information for unsolicited marketing without your explicit consent.
4. Data sharing
We do not sell, trade, or rent personal information. We may share it only in limited cases such as:
- Operational partners: guides, transport providers, or activity operators where relevant to your booking
- Payment processors: secure third-party providers that handle payment processing
- Legal requirements: where disclosure is required by law, court order, or government authority
5. Data retention
We retain booking records and related personal data for 5 years after the tour date in line with accounting, legal, and operational record-keeping obligations.
After that period, personal data is securely deleted or anonymised where appropriate. You may request early deletion, subject to any legal retention requirements we still need to meet.
6. Your rights
You may have the right to request access to the personal data we hold, ask for corrections, request deletion where legally possible, or object to certain processing activity.
To exercise any of these rights, contact us at bookings@iventuretours.net. We will respond within a reasonable timeframe.
7. Cookies
Our website uses essential cookies and local storage features required for basic site functionality, booking flow support, and saved user state. These are not used for third-party advertising or retargeting.
If you prefer not to accept cookies, you can adjust your browser settings, although this may affect some site functionality.
8. Security
We use industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.
Payment processing is handled by secure third-party providers. We do not store full payment card details on our own systems.
No internet transmission or storage method is completely secure, but we work to minimise risk and handle guest data responsibly.
9. Third-party links
Our website may link to third-party services such as maps, social platforms, review sites, and payment providers. These links are offered for convenience and do not imply control over those services.
We encourage you to review the privacy practices of any third-party site you visit.
10. Contact
If you have any questions, concerns, or requests relating to this policy or the way we handle personal data, contact us directly:
- Email: bookings@iventuretours.net
- Phone / WhatsApp: (+264) 81 322 4270
- Address: Atlantic Street, Waterfront, Walvis Bay, Namibia
11. Policy updates
We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, the update date below will be revised.
Continued use of the website or our services after changes are published constitutes acceptance of the updated policy.